Expanding the scope of packGATE
In order to close the whole cycle of buying packaging online: resizing, adding graphics ant texts, ordering quantity, requesting delivery date, choosing payment and shipment methods, EngView decided to add the final piece to a smooth and convenient online shopping – streamlined communication between the user and the producer.
The online users are now used to making do on their own. They do not want to be bothered with pleasantries or violated with unwanted information/advertisement. The users expect to have someone to ask when needed and to be answered immediately. In packGATE communication will be limited to only when requested. The users can leave comments in the projects/orders or requests for price. They will have immediate access to sales assistant by call and chat of they need support. The producer’s team can view the packaging job project and give back relevant information.
Streamlining communication saves valuable time for both producers and users.01.12.2017